Checklists back issues from January 1999:
Disaster planning. (Checklist 100).
Jan 01, 1999 ... This checklist aims to help those putting together a disaster plan for their organisation. It covers physical disasters such as fire, flood, or terrorist attack. Steps in crisis planning are the subject of a related checklist. Having a disaster plan means that many decisions are ...
Effective visual aids. (Checklist 101).
Jan 01, 1999 ... This checklist is intended to assist those who wish to use visual aids in a presentation, whether formal or informal, to a group, large or small. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Role B ...
Setting up a disciplinary procedure. (Checklist 102).
Jan 01, 1999 ... * This checklist is aimed at those wishing to implement a disciplinary procedure within their company or organisation. It is essential that an employer acts reasonably in dealing with misconduct and ill-discipline. A fair and thorough disciplinary procedure can help protect an ...
Setting up an energy management scheme. (Checklist 103).
Jan 01, 1999 ... This checklist provides guidance for those wishing to control the amount of energy consumed by their company or organisation. Organisations are under increasing pressure to reduce costs and protect the environment. Energy can be costly and harm the environment. All organisations ...
Accreditation of prior learning. (Checklist 104).
Jan 01, 1999 ... This checklist is aimed at managers who are considering whether to use Accreditation of Prior Learning (APL) to develop themselves or to assess and develop other managers in their organisations. APL is not a qualification in itself, but is a process that can lead, in most cases, ...
Planning assessment and development centres. (Checklist 105).
Jan 01, 1999 ... This checklist is for managers who are considering the use of assessment or development centres in their organisation. Although assessment centres have traditionally been used for selection and recruitment, companies are increasingly examining their potential role in training and ...
Redundancy--breaking the news. (Checklist 106).
Jan 01, 1999 ... This checklist provides guidance to all line managers who find themselves responsible for informing employees that their job is to be terminated. The fact that there are to be redundancies rarely comes as a complete surprise, but telling a particular member of staff that they ...
Steps in successful selection interviewing. (Checklist 107).
Jan 01, 1999 ... This checklist is designed to help managers conduct successful selection interviews. The job interview is still the most widely used recruitment tool, in spite of the increasing interest in other techniques such as the use of biodata, graphology, personality tests or assessment ...
Effective communications: communicating with groups. (Checklist 108).
Jan 01, 1999 ... This checklist provides an introduction to group communication skills and techniques. As formal hierarchies break down, managers are no longer able to get things done by passing on instructions to junior staff. Ability to make things happen will increasingly depend on the ...
Undertaking a disciplinary interview. (Checklist 109).
Jan 01, 1999 ... This checklist provides guidance for managers who are required to hold a formal interview with an employee to correct a problem of ill-discipline, such as unacceptable behaviour or performance, as part of a disciplinary procedure. It should be read in conjunction with the related checklist ...
Preparing and using job descriptions. (Checklist 110).
Jan 01, 1999 ... This checklist provides guidance for those wishing to write a job description or update an existing one. Job descriptions give an overview of the purpose of a job, what it contributes to the organisation's aims and objectives, how it fits into the overall structure, and, perhaps ...
Shareholder value analysis. (Checklist 160).
Jan 01, 1999 ... Shareholder Value Analysis (SVA) is one of a number of methods being explored as substitutes for traditional business measurements. SVA calculates the value of a company by looking at the returns it gives to shareholders, and is based on the view that the objective of company directors is ...
The psychological contract. (Checklist 161).
Jan 01, 1999 ... This checklist introduces the concept of the psychological contract from the employee's point of view. The psychological contract is the name given to the unwritten expectations between employer and employee. In the past the psychological contract implied that an employee could ...
Facilitating. (Checklist 162).
Jan 01, 1999 ... This checklist focuses on the skills of facilitation. It outlines the different skills that managers, team leaders and others need in order to be effective facilitators and to facilitate work groups so they are self-reliant, able to function effectively and independently and to find ...
Pursuing business excellence. (Checklist 163).
Jan 01, 1999 ... This checklist refers to the European Foundation for Quality Management (EFQM) European Business Excellence Model, popularly known as the Business Excellence Model. A model for excellence offers all organisations the opportunity to assess how far they have travelled down the path to ...
Testing for personal effectiveness. (Checklist 164).
Jan 01, 1999 ... This checklist will help you to assess your personal effectiveness and identify areas for development. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management. Definition Personal ...
E-mail policy. (Checklist 165).
Jan 01, 1999 ... This checklist is designed to help organisations to draw up a policy or charter on employees' use of e-mail. It is not concerned with the procedural aspects of setting up an e-mail policy but focuses on the content. E-mail has become a significant way of conducting business, and ...
Managing knowledge. (Checklist 166).
Jan 01, 1999 ... This checklist summarises some of the emerging approaches to capturing, sharing and managing knowledge within organisations. As more and more organisations become information and service-based, expertise and experience become the lynchpin of the business and need to be organised ...
Neuro-linguistic programming. (Checklist 167).
Jan 01, 1999 ... This checklist provides an introduction to the key concepts and modelling techniques of Neuro-Linguistic Programming (NLP). Originally developed by Richard Bandler and John Grinder in the early 1970s as an offshoot of the American personal development scene, the techniques of ...
Working with the euro. (Checklist 168).
Jan 01, 1999 ... This checklist explains the practical implications for business of the introduction of the single European currency--the euro. Eleven EU countries joined the Economic and Monetary Union (EMU) on 1 January 1999, those countries being France, Germany, Italy, Spain, Belgium, ...
Exporting. (Checklist 169).
Jan 01, 1999 ... This checklist outlines practical techniques for exporting products for the first time. For many businesses, exporting presents exciting challenges and opportunities, yet it can also be fraught with risks and difficulties that are different from those encountered in the domestic ...
Preparing for the Charter Mark. (Checklist 170).
Jan 01, 1999 ... This checklist is aimed at public sector managers involved with applying for the Charter Mark Award for their organisation, and summarises the steps and processes involved. Most quality drives are aimed at customer satisfaction and many elements are involved in this process, ...
Relationship marketing. (Checklist 171).
Jan 01, 1999 ... This checklist outlines the process for drawing up and implementing a relationship marketing strategy. Relationship marketing is often represented as a developmental process, the aim of which is to increase customer loyalty and improve the relationship customers have with an ...
Supply chain management. (Checklist 172).
Jan 01, 1999 ... This checklist describes some of the key elements in supply chain management. It focuses on business analysis, supplier management, and partnerships and networks. An integrated supply chain, where every organisation is working together to produce the simplest and most ...
Developing new products. (Checklist 173).
Jan 01, 1999 ... This checklist sets down the phased steps of the sequential implementation model and juxtaposes this traditional cycle with emerging models (Accelerating Time-to-Market Models or Integrated Implementation Models). Traditionally, New Product Development (NPD) has required a ...
Effective negotiation. (Checklist 174).
Jan 01, 1999 ... This checklist introduces techniques that can improve the success of negotiations in the business environment. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Roles A and C--Manage Activities and Manage ...
Implementing best value. (Checklist 175).
Jan 01, 1999 ... This checklist is aimed at managers in local authorities (or in other parts of the public, not-for-profit, and private sectors who work with local authorities) who have to lead or participate in a Best Value performance review. Best Value is a key strand in the Government's ...
Working out a career plan. (Checklist 061).
Jan 01, 1999 ... * This checklist is designed for those embarking on planning and managing their careers. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Role C--Manage People. Definition Career ...
Introducing an equal opportunities policy. (Checklist 062).
Jan 01, 1999 ... This checklist provides managers with the basis for introducing an equal opportunities policy. Increasingly, such a policy is a moral, legal and business imperative for all line managers. Management Standards This checklist has relevance to the MSC National ...
Implementing a smoking policy. (Checklist 063).
Jan 01, 1999 ... This checklist provides guidance for those who wish to implement a smoking policy in their company or organisation. It is primarily aimed at those implementing a company-wide policy, although it is also relevant for single sites or departments. Many organisations have ...
Strategic planning. (Checklist 064).
Jan 01, 1999 ... This checklist is for managers involved in considering the strategic position and direction of their organisation for the first time. It provides a framework of practice to draw on and encourages strategic thinking rather than imposing a sequence of steps to follow. In the 1990s ...
Investing in your people. (Checklist 065).
Jan 01, 1999 ... This checklist is an introductory guide to applying the Investors In People (IiP) Standard in your organisation. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Role C--Manage People. ...
Handling complaints. (Checklist 066).
Jan 01, 1999 ... This checklist outlines a procedure for handling complaints in small or large, manufacturing or service, private or public sector organisations. It is designed to enable a consistent organisation-wide approach to complaints which ensures that they are dealt with effectively to ...
Producing a corporate mission. (Checklist 067).
Jan 01, 1999 ... This checklist is for senior managers who have the task of establishing a sense of mission within their organisation. This may include implementing a cultural change and writing a mission statement. Management Standards This checklist has relevance to the MSC National ...
Motivating your staff in a time of change. (Checklist 068).
Jan 01, 1999 ... This checklist is designed for those managers with responsibilities for managing, motivating and developing staff, at a time when organisational structures and processes are undergoing continual change. In today's turbulent, often chaotic environment, it is important for ...
Preparing to be appraised. (Checklist 069).
Jan 01, 1999 ... This checklist describes how an appraisee should prepare for a performance appraisal. The focus of performance appraisals has shifted in recent years, away from strict evaluation towards improving performance and developing the appraisee by means of an honest and open ...
Implementing a service level agreement. (Checklist 007).
Jan 01, 1999 ... This checklist is for managers who need to draw up and implement a service level agreement (SLA). Although this checklist draws on examples from the iInformation tTechnology area, it may be used for agreements in any context. It does not cover service level agreements relating to the ...
Successful direct mail. (Checklist 070).
Jan 01, 1999 ... This checklist provides guidance for those who wish to undertake a direct mail advertising campaign. Information technology has allowed such campaigns to become increasingly sophisticated as an enormous amount of information can be collected, stored and retrieved on both ...
Setting up a suggestion scheme. (Checklist 071).
Jan 01, 1999 ... This checklist provides guidance for those who wish to set up a suggestion scheme within their company or organisation. Suggestion schemes have been used by organisations for a number of years as a way of gathering ideas from their employees to increase productivity, cut costs, ...
Introducing a whistleblowing policy. (Checklist 072).
Jan 01, 1999 ... This checklist is designed to help organisations to draw up a whistleblowing policy. In spite of the often ambivalent attitude held towards whistleblowers, there are practical reasons for treating whistleblowing as a policy issue: * wrongdoing will occur and there ...
Establishing a presence on the World Wide Web. (Checklist 073).
Jan 01, 1999 ... This checklist is designed to help those managers considering making information on their organisation, products or services available on the World Wide Web (WWW). It assumes a basic knowledge of the Internet. The ethos of the Internet was originally non-commercial, but it is ...
Using 360 degree feedback. (Checklist 074).
Jan 01, 1999 ... This checklist provides an introduction o the use of 360 degree feedback within the organisation as an alternative to a traditional performance appraisal system. Changes in organisational structures in recent years, with flattened hierarchies and greater employee empowerment, ...
Choosing an Internet Service Provider. (Checklist 075).
Jan 01, 1999 ... This checklist provides guidelines for choosing an Internet Access or Service Provider for dial up access. In order to use the Internet you will need either a full, permanent connection (which can require significant capital investment) or a dial-up facility to a computer which ...
Using a video in a training session. (Checklist 076).
Jan 01, 1999 ... This checklist provides guidance for those who wish to use a video in a training session. (Selecting a video for use in a training session is covered in a related checklist). Video is one of the most popular audiovisual media to be used in training. Using a video in a training ...
Moving towards the virtual organisation. (Checklist 077).
Jan 01, 1999 ... This checklist is written for those managers wishing to gain an understanding of the major philosophies underlying the term "the virtual organisation" and the key factors involved in it. The concept of the virtual organisation embraces changes to established organisational ...
Undertaking a employee attitude survey. (Checklist 078).
Jan 01, 1999 ... This checklist provides guidance for those who wish to undertake an employee attitude survey within their organisation. Employee attitude surveys are used by organisations as a way of monitoring the views of their employees as an occasional or routine exercise, or gauging the ...
Deciding whether to outsource. (Checklist 079).
Jan 01, 1999 ... This checklist is for those who must address the decision of whether to outsource or not, and if so, what and how to outsource. The checklist encompasses the stages in the outsourcing process leading up to drawing up and testing a contract. Seen usually as a threat by employees ...
Designing questionnaires. (Checklist 080).
Jan 01, 1999 ... This checklist is for those asked to carry out a survey to determine the opinions or attitudes of a specific group. Questionnaires have applications in market research, and in measuring employee attitudes and customer satisfaction. Designing questionnaires should not be ...
Team briefing. (Checklist 081).
Jan 01, 1999 ... This checklist is designed for organisations wishing to implement team briefing. Team briefing originated in the 1960s when companies developed briefing groups which cascaded information through the organisation. The emphasis then switched to the department or work group, where ...
Developing a mentoring scheme. (Checklist 082).
Jan 01, 1999 ... This checklist describes the steps and considerations involved in developing an organisational mentoring scheme, and should be read in conjunction with the checklist entitled Mentoring in Practice. Management Standards This checklist has relevance to the MSC National ...
Mentoring in practice. (Checklist 083).
Jan 01, 1999 ... This checklist is for managers wishing to explore mentoring as a process for developing people and their potential. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Role C--Manage People. ...
Mapping human resource skills. (Checklist 084).
Jan 01, 1999 ... This checklist is for those organisations that wish to obtain detailed information on the skills of their employees. Although skills mapping exists in many organisations on an informal networking basis, few organisations have a formal programme for tapping into the largely unused skills of ...
Getting sponsorship. (Checklist 085).
Jan 01, 1999 ... This checklist is a guide for commercial managers involved in corporate sponsorship for the first time. It looks at how to set up and get the best out of a sponsorship arrangement, for all concerned. The checklist is written for managers seeking sponsorship, but if you are a sponsor, read ...
Developing passive people. (Checklist 086).
Jan 01, 1999 ... This checklist is for line managers handling individuals who are too compliant, too conciliatory or too self-effacing to make a positive impact. The checklist will help identify the problem and tackle it by making progress towards a more assertive and confident approach. ...
Setting up a customer care programme. (Checklist 087).
Jan 01, 1999 ... This checklist describes the stages in establishing an organisational framework that maximises the value offered to and derived from customers. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Roles A ...
Steps in successful team building. (Checklist 088).
Jan 01, 1999 ... This checklist explores the essential aspects of planning, setting up and maintaining an effective team for specific projects or assignments. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Role ...
Coaching for better performance. (Checklist 089).
Jan 01, 1999 ... This checklist describes the processes involved in coaching as a method of developing skills, potential and performance. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Role C--Manage People. ...
Training needs analysis. (Checklist 090).
Jan 01, 1999 ... This checklist lays out the steps to follow to implement the process of Training Needs Analysis (TNA). Effective training or development depends on knowing what results are required--for the individual, the department and the organisation as a whole. With limited budgets and the ...
Effective business writing. (Checklist 091).
Jan 01, 1999 ... This checklist is an introduction to the basic principles of business writing, which can take many forms. What is common to each of these forms is the importance of conveying the right message to the right audience in the right way - and at the right time. The effectiveness of business ...
Personal development planning. (Checklist 092).
Jan 01, 1999 ... This checklist promotes personal development planning (PDP) as a way of enabling a constructive approach to acquiring knowledge and skills throughout working life. The accelerating pace of market and technological change, the growth of information, and the shifts in economic and ...
Setting up as a consultant. (Checklist 093).
Jan 01, 1999 ... * This checklist provides initial guidance for those thinking of setting up as a sole-trader management consultant. It concentrates solely on aspects of consultancy; more general advice on setting up a small business is covered by other checklists in this series (see Related checklists). ...
The woman returner--getting back to work. (Checklist 094).
Jan 01, 1999 ... This checklist is for those women preparing to re-enter employment. Many women leave paid employment due to family responsibilities, but once these have changed or been resolved, they find that their confidence to return to work has been eroded or their skills are now out of date. This ...
Attracting and retaining women returners. (Checklist 095).
Jan 01, 1999 ... * This checklist is an introduction for organisations seeking to develop best practice in attracting and retaining women returners. Women returners will make up eighty per cent of new entrants to the labour force over the next decade and organisations will need to develop a range of ...
The formal interview: effective face to face communications. (Checklist 096).
Jan 01, 1999 ... This checklist is designed to enable you to communicate more effectively face to face. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Roles C and D--Manage People and Manage Information. ...
Drawing up a contract of employment. (Checklist 097).
Jan 01, 1999 ... This checklist details the steps involved in drawing up a contract of employment. It is primarily aimed at new contracts, but many points will also be useful to those who have to modify an existing contract. As with any legal document it is essential that advice is sought before a contract ...