Recently added articles from Cornell Hospitality Quarterly:
Center of the storm.(From the Center)(managing financial crises)
May 01, 2009; ... The current economic turbulence is front and center in almost everyone's mind. We often hear: "the worst crisis since the Depression." The challenges to American business, including the hospitality industry, and the suffering of individuals who have watched jobs and financial resources ...
Examining mergers and acquisitions.(From the Editor)
May 01, 2009; ... In place of a typical editor's message, this issue begins a series of articles appearing in this space that analyze merger and acquisition (M&A) activity in the hotel industry. Domestic and international M&As have become important tools in the lodging industry as a major means for ...
The winds of change have reached gale force.(MANAGER'S FOCUS)
May 01, 2009; ... Together, the recession that has hit full-stride and the credit crisis that began last summer are taking a toll on the U.S. lodging industry. As 2009 takes shape, the industry is faced with growing supply, shrinking demand, and lower room rates. This downturn is industry-wide and affects ...
Falling profits--rising cap rates.(MANAGER'S FOCUS)(Industry overview)
May 01, 2009; ... The economic turmoil that continues to characterize the environment in all comers of the United States through the first quarter of 2009 has set the stage for what will likely be a record year of contraction for the domestic lodging industry. According to Smith Travel Research (STR), the ...
Scheduling restaurant workers to minimize labor cost and meet service standards.(RESTAURANT MANAGEMENT)(Report)
May 01, 2009; ... By applying a computer-driven model to scheduling in a Korean casual-dining restaurant, staffing levels were effectively matched to actual demand levels. At the same time, by maintaining a set proportion of full-time and part-time workers, the schedule ensured service standards. The model, ...
Financial rewards for social responsibility: a mixed picture for restaurant companies.(RESTAURANT MANAGEMENT)
May 01, 2009; ... A study of thirty publicly traded restaurant companies finds that corporate social responsibility activities engender no improvement in those companies' value performance (measured as total shareholder return) and only long-term growth in return on equity (ROE). With regard to the ...
Antecedents of service employees' organizational citizenship behaviors in full-service restaurants in Korea.(RESTAURANT MANAGEMENT)
May 01, 2009; ... A study of 293 employees in fifty-four full-service restaurants in a major Korean city found that the restaurant employees were significantly more likely to participate in organizational citizenship behaviors when they viewed their managers as being fair in distributing awards and in their ...
Techniques for increasing servers' tips: how generalizable are they?(RESTAURANT MANAGEMENT)
May 01, 2009; ... Although many limited tests have indicated that certain actions increase servers' tips, the concept needed to be tested in a relatively large and heterogeneous sample. This study, which drew more than one thousand restaurant employees to participate in an internet-based survey, represents ...
The effects of leadership style on hotel employees' commitment to service quality.(HOTEL MANAGEMENT)
May 01, 2009; ... When managers demonstrate their personal commitment to service quality, frontline hotel employees follow their lead. Managers who are committed to service quality and demonstrate an empowering leadership style create an environment that leads employees to share the organization's values ....
Pay-per-click search engine advertising: are hotel trademarks being abused?(HOTEL MANAGEMENT)
May 01, 2009; ... Numerous third-party travel vendors have made a practice of using hotel chains' trademarks in the course of posting offers on the websites and in search engines. A problem occurs when the hotels' trademarks become part of sponsored links posted by the third parties, because customers who ...
Helping managers help themselves: the use and utility of on-the-job interventions to improve the impact of interpersonal skills training.(HUMAN RESOURCES)
May 01, 2009; ... This test of two posttraining interventions--self-coaching and upward feedback--found that both enhance the effectiveness of formal training on interpersonal skills for managers. Self-coaching in this case meant that trainee-managers filled out a workbook containing written assessments and ...
Recent trends in the negotiation of hotel management contracts: terms and termination: changes in bargaining strength have given owners more leverage to shorten contract terms, beef up termination provisions, and require better performance. But in exchange for less stability, operators have gained a potentially greater return on deals that go welll.(Reprint)
May 01, 2009; ... This classic Cornell Quarterly article from the 1980s is the first in a series of classic articles leading up to the journal's fiftieth anniversary in 2010. The CQ began publishing in 1960 as a "forum for serious discussion by all interested and competent parties of the problems and ...