Recently added articles from Customer Interaction Solutions:
Changing times, changing data management.
Nov 01, 2009; ... The artery of contact centers is real-time data: customer identifiers, interactions, transactions, and responses that live agents and increasingly automated voice, e-mail and Web applications capture and transmit. With the need to learn more about customers, and to meet their needs more ...
Paying attention to customer data security.(Headset)
Nov 01, 2009; ... Today's contact centers act as a funnel for massive amounts of data that flow from silo to silo. Some forms of data are kept long term and archived; others are needed only fleetingly and are soon discarded. The sheer quantity of it, though, is staggering, on the order of petabytes of ...
Go upstream, identify problems before they hit Facebook and Twitter.
Nov 01, 2009; ... Social media is all the rage these days and unless you spend a good portion of your day tweeting or posting status messages on Facebook, you may think you aren't doing your all to engage your current and potential customers. I have seen firsthand how marketing departments are frantically ...
ASC (www.asctelecom.com).(Brief article)
Nov 01, 2009 ... * ASC (www.asctelecom.com) offers lower bandwidth demand and increased channel hour capacity for IP call recordings with the EVOip Server Software 9.0, its new VoIP recording solution. EVOip 9.0 now offers post-compression of recorded calls and ...
Do you have a sales prevention department in your company? Part II.
Nov 01, 2009; ... Since I first covered the issue of "sales prevention" in the February 1994 issue of Telemarketing magazine (the parent publication of this magazine), I have received several inquiries on this important topic. The following is continued from the October issue of Customer Interaction ...