Recently added articles from Journal of Hospitality and Tourism Management:
Learning, living and working experiences of international postgraduate students at a Scottish University.
Aug 01, 2007; Barron, Paul ... International students have, for many years, sought higher education in the United Kingdom (UK) and other major English-speaking destinations (MESDs). Recently, a combination of government initiatives, development of the higher education sector and the changes in funding of higher ...
Hospitality degree programs in Australia: a continuing evolution.
Aug 01, 2007; Breakey, Noreen M. ... Hospitality management degree programs have changed significantly since they were first introduced in Australia over 30 years ago. This article reviews the development of these undergraduate degree programs in hospitality using a combined macro and micro approach. First, at the national ...
Careers in hospitality management: Generation Y's experiences and perceptions.
Aug 01, 2007; Barron, Paul ... This article is founded on Broadbridge, Maxwell and Ogden's (2006) work on the job experiences and career expectations of Generation Y undergraduates who are soon to embark on their full-time careers. The industrial context under examination is the UK hospitality industry where research on ...
Employee-customer linkages: a social identification perspective in a hotel industry context.
Aug 01, 2007; Solnet, David ... This article addresses the concept of employee-customer linkage research and proposes the addition of social identity theory as an important consideration in managing employee-customer interactions and customer satisfaction. Following the creation of a conceptual model, this study used an ...
Burnout and perceived organisational support among front-line hospitality employees.
Aug 01, 2007; Walters, Gabrielle ... This article describes research designed to investigate the relationship between burnout and perceived organisational support (POS) among front-line hospitality employees, Three hundred front-line employees of a multisite hospitality firm were surveyed using an instrument comprising the ...
Being somebody else: emotional labour and emotional dissonance in the context of the service experience at a heritage tourism site.
Aug 01, 2007; Van Dijk, Pieter A. ... Hospitality and tourism-based service-providers are subject to negative stress outcomes associated with the performance of emotional labour, such as emotional exhaustion. Research on emotional labour and associated outcomes is, however, lacking in heritage tourism sites. Emotional ...
International hotel manager as an emerging concept: a review of expatriate management literature and a model proposal.
Aug 01, 2007; Ozdemir, Bahattin ... Focusing on the concept of international hotel manager, the overall aim of this article is to build up a connection between issues in the generic literature of expatriate management and the notion of international hotel manager. In this sense, the study begins with a review of expatriate ...