Recently added articles from Quality Progress:

Who's Who in

Jun 01, 2008; Anonymous ... NAME: Wilson Goncalves da Suva. RESIDENCE: Londrina, Parana, Brazil. EDUCATION: He holds post graduate degrees in business administration from Alvarez Penteado, and in total quality management from Fundacão Getulio vargas, both located in São Paulo, Brazil. CURRENT JOB: ...

A Fresh Perspective

Jun 01, 2008; Sanders, Seiche ... The value of stepping outside the everyday ATTENDING A CONFERENCE geared toward your professional interests is kind of like getting your teeth cleaned. On both occasions, you walk away feeling refreshed, reinvigorated, and-if you're lucky-with a smile on your face. Such was the ...

EXPERT ANSWERS

Jun 01, 2008; Anonymous ... Defining defect Q: Is Were a standard method for determining the number of opportunities that exist when computing defects per million opportunities (DPMO)? A: To use the DPMO metric effectively, it is important to answer the following questions: What is a defect? I have ...

Groups Call for Voting Reform

Jun 01, 2008; Anonymous ... PROCESS IMPROVEMENT As political candidates duke it out for the chance to be on the ballot in November, two professional societies are calling for an overhaul of the voting process to win back voter confidence. Quality and statistics must play a key role in ensuring voting ...

FOOD SAFETY MEASURES RAMPED UP FOR OLYMPICS

Jun 01, 2008; Anonymous ... FOOD SAFETY Concerns over the safety of food at this summer's Olympic Games has prompted China's top quality official to advise food suppliers to save video records of their monitoring procedures in case tampering does occur. "The safety of Olympic food is our top priority," said ...

INBOX

Jun 01, 2008; Anonymous ... Remembering Juran I remember well the day Dr. W. Edwards Deming died. I remember how sad I was that there was so little said in this country about the passing of this great man who had done so much for so many. The way I found out Dr. Joseph Juran had died left me a great deal sadder. It ...

Quality Professionals Coming Together

Jun 01, 2008; Anonymous ... WORLD CONFERENCE 2008 ROUNDUP Nearly 2,000 quality professionals gathered in Houston last month for ASQ's annual world Conference on Quality and improvement and the Quality institute for Healthcare. The conference followed the theme "Generation Quality," and a number of speakers and ...

DATE IN QUALITY HISTORY

Jun 01, 2008; Anonymous ... QP looks back on an event or person that made a difference in the history of quality. June 18,1926 Philip B. "Phil" Crosby was born in Wheeling, WV. Crosby was a businessman and author who contributed to management theory and quality management practices. He is widely ...

APQC RELEASES THREE NEW PROCESS FRAMEWORKS

Jun 01, 2008; Anonymous ... PROCESS MANAGEMENT APQC, formerly known as the American Productivity and Quality Center, has developed three industry-specific business process frameworks for the consumer products, electric utilities, and aerospace and defense industries. The industry versions are based on ...

ONLINE ON PAPER

Jun 01, 2008; Anonymous ... QUICK POLL RESULTS Each month at www.qualityprogress.com, readers can take a short, informal survey, and we post the results. Here are the numbers from a recent Quick Poll: "What ill effects has your company experienced as a result of the sluggish economy?" Visit ...

ASQ NEWS

Jun 01, 2008; Anonymous ... CALL FOR '09 PAPERS Proposals for sessions at next year's ASQ world Conference on Quality and improvement in Minneapolis will be accepted until Aug. 1. The conference will focus on five areas: quality basics, customer service, driving quality throughout the organization, improved performance and ...

WEB WATCH

Jun 01, 2008; Anonymous ... This month's Web watch focuses on customer satisfaction. For more quality related websites, visit www.asq.org. www.csmassociation.org The Customer Satisfaction Measurement Assn. is a membership organization that conducts benchmarking studies to identify practices that improve ...

Is SportsCenter Next?

Jun 01, 2008; Anonymous ... STATISTICS ESPN, the sports media giant, recently published a two-part series on building the best fantasy baseball team after talking to a group of statisticians (and self-professed baseball fanatics) that first had the work published in QP last year. ESPN.com's Jason Grey ...

SHORT RUNS

Jun 01, 2008; Anonymous ... THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION (ISO) has launched a project committee to develop an international standard on energy management. The standard will be based on continual improvement and the plan-do-check-act approach used in ISO 9001 and ISO 14000 to provide compatibility and ...

The TRUE TEST Of Loyalty

Jun 01, 2008; Hayes, Bob E ... Measuring advocacy, purchasing and retention can increase profitability THE CUSTOMER LOYALTY field has experienced much technological innovation, such as automated reporting portals and integration of attitudinal and behavioral data in customer relationship management applications, over ...

Now Hear This

Jun 01, 2008; Krzykowski, Brett ... In first year of eligibility, nonprofits' listening skills lead to Baldrige honors THE CHALLENGES PRESENTED when gathering customer feedback are as varied as the methods used for the actual gathering. Every organization has its own set of obstacles to overcome, and not every one will ...

Incredible Journey

Jun 01, 2008; Adrian, Nicole ... Injuries, costs persuade a Boeing team to develop a safety plan IN RESPONSE TO employee safety concerns and rising workers' compensation costs, a team at Boeing's C-17 site developed a solution to prevent injury and save money. The journey of the C-17 World-Class Safety Team from ...

Two Are Better Than One

Jun 01, 2008; Nanda, Vivek "Vic" ... ISO 9001 and SOX commonalities help enhance internal controls MANAGEMENT NEED and my personal curiosity recently led me to take a closer look at the Sarbanes-Oxley Act (SOX). My work pointed out similarities and differences between SOX and ISO 9001 and provided a list of ISO 9001 clauses ...

Who's KEEPING Score?

Jun 01, 2008; Neenan, Rebecca M ... Scorecard helps Sears simplify QMS compliance, supports continuous improvement efforts THERE'S ONE TOOL you won't find for sale at Sears. One of the retail giant's divisions has started using a quality management tool extensively to maintain and improve its quality management system ...

Data Dependability

Jun 01, 2008; Kubiak, T M ... Improve data accuracy for managing, improving processes AS QUALITY or Six Sigma professionals, we have been taught to address the issue of data accuracy and integrity from the statistical viewpoint. Both the Certified Six Sigma Black Belt (CSSBB) exam and the Certified Quality ...