Recently added articles from Telemarketing & Call Center Solutions:
Tropical fish theory of compensation
Jun 01, 1998; ... To expand upon my February 1998 Publishers Outlook entitled "Hiring and Keeping the Right People," (and I urge you to please read that Outlook as a prerequisite for this Publisher's Outlook), I take this opportunity to discuss another crucial element of a successful, wellrun and well-managed ...
Introducing Call Center solutions
Jun 01, 1998; ... "Choose your words carefully" is a good adage to live by At home, at work and everywhere in between, nothing affects us more than the words we use to communicate with others. Nuances in speech and verbiage can totally change how others perceive what we say. The perception of certain ...
Call Center products for customer service, remote workers and least-cost routing
Jun 01, 1998; ... Problem Resolution software From Primus As we head for the 21st century, more and more customer interactions with a company will be over the Internet. Addressing this shift in the way customers contact businesses and the accompanying shift to self-help customer service over the ...
Well, that's a switch
Jun 01, 1998; ... Switching, in the telecommunications world, is the process of connecting two or more people, often over long distances, so they can communicate. Accomplished by a switch that opens and closes electrical circuits to establish a path over which the data constituting the conversation can travel, ...
The emergence of the distributed help desk
Jun 01, 1998; ... Traditional business computing -- dependent on the monolithic mainframe model - has undergone a paradigm shift toward distributed computing -- grounded in the increasingly popular and dominant client/server model. This truly dramatic change in the way enterprises use technology has necessitated ...