Recently added articles from The Quality Management Journal:
Introduction
Jul 01, 2008; Evans, James R ... As everyone in the quality profession undoubtedly knows, Dr. Joseph M. Juran passed away on February 28 at the remarkable age of 103. As I began to develop my personal interest in quality management during the 198Os, I read and studied the contributions and philosophies of Juran, as well as ...
Juran's Lectures to Japanese Executives in 1954: A Perspective and Some Contemporary Lessons
Jul 01, 2008; Kolesar, Peter J ... In 1954, at the invitation of the Union of Japanese Scientists and Engineers, Joseph M. Juran gave a series of lectures on quality management to senior executives and middle managers of Japanese industry. These lectures, together with those given by W. Edwards Deming in 1950, have been credited ...
SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success
Jul 01, 2008; Landrum, Hollis; Prybutok, Victor R; Kappelman, Leon A; Zhang, Xiaoni ... This study proposes and tests a model of information success that shows how information service quality is associated with success. If service quality affects success, then it should be possible to compare information service quality to other variables believed to affect information success. A ...
Rewarding Excellence: An International Study into Business Excellence Award Processes
Jul 01, 2008; Grigg, Nigel; Mann, Robin ... This article shares selected findings from a major international study focusing on how business excellence (BE) awards are administered across nations. In this article, the authors present findings related to the recognition and awards process, namely the BE awards themselves. The methodology ...
TQM and Teamwork Effectiveness: The Intermediate Role of Organizational Design
Jul 01, 2008; Escribá-Moreno, M Ángeles; Canet-Giner, Maria Teresa; Moreno-Luzón, María ... This article presents a qualitative study that examines how design variables contribute to the improvement of teams' effectiveness. The analysis is carried out in an engineering firm developing advanced total quality management (TQM) practices. Results show that this management philosophy has ...
Asian Business Customs & Manners: A Country-by-Country Guide
Jul 01, 2008; Kohnen, James ... Asian Business Customs & Manners: A Country-by-Country Guide. 2007. Mary Murray Bosrock. New York: Meadowbrook. 383 pages. Asian Business Customs & Manners is a terse guide to Asian customs, cultures, and communication. As an international businessperson, Mary Murray Bosrock ...
Influencer: The Power to Change Anything
Jul 01, 2008; Kohnen, James ... Influencer: The Power to Change Anything. 2008. Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. New York: McGraw-Hill. 299 pages. Influencer: The Power to Change Anything is a satisfactory model of the ways in which one can bring about change in human ...
Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't
Jul 01, 2008; Kohnen, James ... Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't. 2007. Ram Charan. New York: Crown Business. 290 pages. Charan presents a mundane summary of his research that is said to identify his theory of leadership, which identifies business know-hows and explains how ...
This Is Not the Life I Ordered: 50 Ways to Keep Your Head Above Water When Life Keeps Dragging You Down
Jul 01, 2008; Kohnen, James ... This Is Not the Life I Ordered: 50 Ways to Keep Your Head Above Water When Life Keeps Dragging You Down. 2007. Deborah Collins Stephens, Michealene Cristini Risley, Jackie Speier, and Jan Yanehiro. San Francisco: Conari Press. 220 pages. This is a very complex book that works on many ...