Recently added articles from The Quality Management Journal:
Introduction
Jan 01, 2009; ... As I write this introduction, the newspaper headlines continue to report bad financial news, increasing unemployment, the declining competitiveness of the U.S. automobile industry, and so on. As I read and reflect on this economic crisis, I can't help but think about the Deming Chain ...
Team Charters: Theoretical Foundations and Practical Implications for Quality and Performance
Jan 01, 2009; ... The objectives of this article are to introduce and develop team charters as tools to link corporate-level mission statements and strategies to activities at the team level. The theoretical frameworks of psychological contracts and realistic Job previews provide the foundation. Based on relevant ...
Understanding Healthcare Clinical Process and Outcome Measures and Their Use in the Baldrige Award Application Process
Jan 01, 2009; ... The introduction of quality management to healthcare in the early 1990s, encouraged by a series of Institute of Medicine reports, has naturally led to a concern with the measurement of quality as provided by hospitals, individual providers, and other entities. Given the intricate nature of ...
The Application of Quality Function Deployment to User Interface Design
Jan 01, 2009; ... This article focuses on the use of quality function deployment (QFD) to define the unspoken customer requirements in user interface design. The relationships between customer requirements such as learnability, speed of use, and so on, and the realization mechanisms or performance measures such ...
A New Approach to Measuring Information Systems Quality
Jan 01, 2009; ... As the investment in and dependence on information technology grows, organizations have become increasingly aware of the need to ensure system, software, and information quality. Despite continuous efforts to improve system and software development, controlling quality remains difficult in ...
Squawk!: How to Stop Making Noise and Start Getting Results
Jan 01, 2009; ... Squawk!: How to Stop Making Noise and Start Getting Results. Travis Bradberry. 2008. New York: Collins Business. 144 pages. Travis Bradberry has created a delightful fable about how one seagull manager learned the three virtues of great leadership. Apparently Bradberry had some time on ...
The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life
Jan 01, 2009; ... The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life. John Assaraf and Murray Smith. 2008. New York: Atria. 305 pages. The Answer is an infomercial book with a solid message based on the shaky metaphysical premise of the laws of attraction, gestation, ...
Total Leadership: Be a Better Leader, Have a Richer Life
Jan 01, 2009; ... Total Leadership: Be a Better Leader, Have a Richer Life. Stewart D. Friedman. 2008. Boston: Harvard Business School Press. 250 pages. The concept of total leadership is said to have been nurtured to its present form by Friedman since the mid-1980s. He received his epiphany when his ...
Introduction
Oct 01, 2008; ... In W. Edwards Deming's classic "Chain Reaction," he points to the influence that quality has on helping organizations stay in business. This theme has been addressed by others, such as Jim Collins in Built to Last, and in the Baldrige Criteria through its increasing focus on organizational ...
Adoption of Quality Practices in a Multidivisional Environment: A Longitudinal Study
Oct 01, 2008; ... In multidivisional environments, response to a corporate stimulus for quality practice adoption depends in part on the institutional and relational context between the division and parent. Understanding divisional differences in implementation response requires the study of unit-level quality ...
Capital Investment, Work Force Management, and Quality: An Empirical Investigation of Investment Emphasis and Hospital Mortality Rates in New York State
Oct 01, 2008; ... Prior research bas examined relationships between individual managerial variables and quality performance in hospitals, but there has been little research on bow quality performance depends on interactions between these variables, 'these decisions, however, are often interrelated, with ...
Generic Lean Six Sigma Project Definitions in Financial Services
Oct 01, 2008; ... Lean Six Sigma (LSS) is applied in financial service organizations to improve operational efficiency and effectiveness. LSS prescribes that these improvements are designed and implemented by projects. The purpose of this article is to facilitate the process of defining ISS projects in finance, ...
Research Productivity, Teaching Relevance, and AACSB Accreditation
Oct 01, 2008; ... This article focuses on comparing research productivity and teaching relevance between AACSB accredited and non-AACSB accredited four-year business schools in the United States. Research productivity is measured by the number of papers published in peer-reviewed journals. Teaching relevance is ...
Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders
Oct 01, 2008; ... Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders. 2006. Rod Napier and Rich McDaniel. Mountain View, CA: Davies-Black Publishing. 386 pages. Napier and McDaniel present a methodology that brings out the views and issues of core customers, employees, and ...
The Education of an Accidental CEO: Lessons Learned from the Trailer Park to the Corner Office
Oct 01, 2008; ... The Education of an Accidental CEO: Lessons Learned from the Trailer Park to the Corner Office. 2007. David Novak with John Boswell. New York: Crown Business. 303 pages. This excellent book is a first-person account of the experiences that led David Novak to his present position as the ...
Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life
Oct 01, 2008; ... Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life. Michael D. Brown. 2007. Boston: Acanthus Publishing. 205 pages. Despite the fact that Fresh Customer Service is a self-serving informational vanity publication, it is unique in ...
The Elephant and the Dragon: The Rise of India and China and What It Means for All of Us
Oct 01, 2008; ... The Elephant and the Dragon: The Rise of India and China and What It Means for All of Us. 2007. Robyn Meredith. New York: W. W. Norton. 253 pages. Given the migration of administrative functions to India and manufacturing to China to achieve cost savings it is essential for managers at ...
The Power of Enterprise-Wide Project Management
Oct 01, 2008; ... The Power of Enterprise-Wide Project Management. 2007. Dennis L. Bolles, and Darrel G. Hubbard. New York: AMACOM/ American Management Association. 319 pages. Bolles and Hubbard try to build a case in The Power of Enterprise-Wide Project Management that having top-level project management ...
Introduction
Jul 01, 2008; ... As everyone in the quality profession undoubtedly knows, Dr. Joseph M. Juran passed away on February 28 at the remarkable age of 103. As I began to develop my personal interest in quality management during the 198Os, I read and studied the contributions and philosophies of Juran, as well as ...
Juran's Lectures to Japanese Executives in 1954: A Perspective and Some Contemporary Lessons
Jul 01, 2008; ... In 1954, at the invitation of the Union of Japanese Scientists and Engineers, Joseph M. Juran gave a series of lectures on quality management to senior executives and middle managers of Japanese industry. These lectures, together with those given by W. Edwards Deming in 1950, have been credited ...