Training Media Review back issues from September 2006:
FrontPage.
Sep 01, 2006; ... FrontPage, CD-ROM, 2003, Microsoft Corporation, $199. TMR asked a panel of 33 training and education professionals to rate the authoring tools they have used regularly to create instructional content This review summarizes the comments of the panelists who have used this product ...
TurningPoint Audience Response System.(Product/service evaluation)
Sep 01, 2006; ... TurningPoint Audience Response System, Other, 2006, Turning Technologies, LLC, $2920. How do you keep and hold an audience's attention? How do you obtain useful, meaningful feedback throughout a presentation? How do you engage an audience in a dynamic, interactive manner? A new ...
Interviewing and Hiring Lawfully.
Sep 01, 2006; ... Interviewing and Hiring Lawfully, Online Training, 2006, Brightline Compliance, LLC, $299. An important function of a training or human resources department is evaluating learning products for their ability to reach the customer--the employees. At first glance, the online course ...
Great Customer Connections.
Sep 01, 2006; ... Great Customer Connections, by Richard S. Gallagher, Book, 2006, American Management Association, $21.95. I didn't expect to learn much from a book on customer service. I've been developing and facilitating award-winning customer service programs for nine years. Surprisingly, I ...
The Imagineering Way.(Brief article)(Book review)
Sep 01, 2006; ... The Imagineering Way, by Disney Institute, Book, 2003, Disney Editions, $15.95. For a review of three other Disney books on customer service, click here. The Disney Institute has established a significant presence in the training world for its ability to inspire ...
Be Our Guest.(Brief article)(Book review)
Sep 01, 2006; ... Be Our Guest, by Disney Institute, Book, 2001, Disney Editions, $10.95. For a review of three other Disney books on customer service, click here. Using the concept of "magic" as the organizing theme, Be Our Guest explores how "cast" (Disney-speak for staff), setting ...
The Disney Way Fieldbook.
Sep 01, 2006; ... The Disney Way Fieldbook, by Bill Capodagli and Lynn Jackson, Book, 2001, McGraw-Hill, Inc., $24.95. For a review of three other Disney books on customer service, click here. The Disney Way Fieldbook uses what we trainers call the "cookbook," or how-to model ....
If Disney Ran Your Hospital.
Sep 01, 2006; ... If Disney Ran Your Hospital, by Fred Lee, Book, 2004, Second River Healthcare, $22. For a review of three other Disney books on customer service, click here. As the title suggests, If Disney Ran Your Hospital was written explicitly for the healthcare industry and so ...
Different Like You.
Sep 01, 2006; ... Different Like You, Video, 2004, Edge Training Systems, Inc., $695. Support: leader guide, participant booklet. Defining diversity is a first step toward understanding and dealing with in the workplace. Different Like You, a video-based program with companion training ...
L.E.A.D. with Integrity.
Sep 01, 2006; ... L.E.A.D. with Integrity, Video, 2006, VisionPoint Productions, $795-$995. Support: facilitator guide, participant materials. Not sure how to hold conversations with your supervisors and managers about the ethics of their day-to-day decisions? L.E.A.D. with Integrity: ...
What is a case?
Sep 01, 2006; ... For students used to listening to lectures, the case method changes everything, most of all, the roles of instructor and student. No longer does the instructor assume the mantle of expertise and authority. No longer can the student enter the classroom expecting to be a passive recipient of ...
Instant Case Studies.(Book review)
Sep 01, 2006; ... Instant Case Studies, by Jean Barbazette, Book, 2003, Pfeiffer & Company, $50. Case studies--the name elicits images of Harvard's ivy-bedecked buildings and frozen students sitting before even frostier professors in the grand arenas of learning, being pounded by the "case ...
The Art of Teaching Adults.
Sep 01, 2006; ... The Art of Teaching Adults, by Peter Renner, Book, 2005, PFR Training Associates Ltd., $28. The Art of Teaching Adults: How to Become an Exceptional Instructor & Facilitator is the expanded tenth-anniversary edition of The Instructor's Survival Guide published in 1978. The ...
Efficiency in Learning.(Book review)
Sep 01, 2006; ... Efficiency in Learning, by Ruth Colvin Clark, Frank Nguyen, and John Sweller, Book, 2005, Pfeiffer & Company, $50. "Information overload" is a trend that needs no introduction or explanation. Since it is a familiar theme in all our lives, why is it so often disregarded when ...
Developing as a Leader Suite, Part I.(Company overview)
Sep 01, 2006; ... Developing as a Leader Suite, Part I, Online Training, 2006, Harvard Business School Publishing E-learning, $65-$95. Support: facilitator guide, assessments. Has your mentor suggested you start reading Harvard Business Review? Has your training department explored ...
Leadership Madness.
Sep 01, 2006; ... Leadership Madness, Video, 2006, Video Visions, $795. Support: leader guide, worksheets, PowerPoint slides. Leadership Madness is an excellent DVD about leadership. It demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant ...
Political Skill at Work.(Book review)
Sep 01, 2006; ... Political Skill at Work, by Gerald R. Ferris, Sherry L. Davidson, and Pamela L. Perrewe, Book, 2005, Davies-Black Publishing, $32.95. Like it or not, organizations are political arenas. And many don't like it. How often do training practitioners hear the claims "I'm ...
Computer Workstation Safety.
Sep 01, 2006; ... Computer Workstation Safety, Video, 2005, MARCOM Group, $195. Support: trainer guide, handouts, quiz. As a safety professional certified in ergonomics as well as comprehensive practice, I found that Computer Workstation Safety has incomplete and sometimes inaccurate ...
Sarbanes Oxley Simplified.
Sep 01, 2006; ... Sarbanes Oxley Simplified, CD-ROM, 2006, Competence Software Inc., $99. Support: Text of Sarbanes Oxley, glossary, and references. Over the four short years since Sarbanes Oxley was enacted, it has caused more headaches and compliance issues for America's ...
Managing Harassment in the Workplace.(Video recording review)
Sep 01, 2006; ... Managing Harassment in the Workplace, Online Training, 2006, Parachute, $75-$95. Support: companion handbook, DVDs. Every employer now has the legal responsibility and ethical obligation to ensure a harassment-free workplace. The key to prevention is an ...
Outsourcing Training and Development.
Sep 01, 2006; ... Outsourcing Training and Development, by Judith Hale, Book, 2006, Pfeiffer & Company, $50. Increasing numbers of organizations are streamlining their human and financial resources. One byproduct of the reduction is outsourcing the training and development function. The breath of ...