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Article: Number of IP-architected call centers to set to treble.
- Article from:
- M2 Presswire
- Article date:
- April 25, 2003
CopyrightCOPYRIGHT 2003 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-25 April 2003-DATAMONITOR: Number of IP-architected call centers to set to treble(C)1994-2003 M2 COMMUNICATIONS LTD
RDATE:04252003
London -- IP (internet protocol) call center solutions are nearly three years old yet uptake of this new breed of call center solution is significantly lower than vendors had expected. At present, just 4% of call centers are IP-architected in North America, Europe, the Middle East and Africa (EMEA). However, a new report, Reassessing the Opportunity for IP in Call Centers, just published by independent market analysts Datamonitor (DTM.L), predicts that the popularity of IP call center solutions will increase ...