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Article: Gaining through training: tips on creating retail training programs that work. (Checkout).
- Article from:
- Pool & Spa News
- Article date:
- April 25, 2003
- Author:
CopyrightCOPYRIGHT 2003 Hanley-Wood, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Our basic philosophy regarding training programs is that they are needed at all levels of employee status, from the rookie to the 20-year veteran. They help keep workers engaged and interested in the business, which, in turn, better serves the needs of your customers.
Training works. At Dolphin, we've had some people who have been with us more than 20 years. We've got three employees who have 27-plus years. Half our employees have been with us for more than 15 years. When you think about 54 to 58 employees, that's a pretty good retention rate.
Here are some tips on how we developed our program, and how you can develop one of your own:
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