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Article: Disney Cruise Line Wins Top Cruise Award From AAA Travel.
- Article from:
- PR Newswire
- Article date:
- May 20, 2003
CopyrightCOPYRIGHT 2003 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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PORT CANAVERAL, Fla. -- PORT CANAVERAL, Fla., May 20 /PRNewswire/ -- AAA Travel recently named Disney Cruise Line its "2002 Preferred Cruise Partner of the Year."
(Photo: http://www.newscom.com/cgi-bin/prnh/20020710/DISNEYCL-b )
The annual program relies on quarterly surveys of AAA's 78 clubs, and recognizes the cruise line that scores highest in overall satisfaction as its preferred cruise provider. Criteria used to evaluate cruise lines include service, product and marketing.
* Service considers reservations, customer service, agent support,
complaint resolution and follow-up.
* Product takes into account value, commissions, member ...