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Article: Needed: new breed of offshore BPO provider. (International Outsourcing).(back office processing services)
- Article from:
- Financial Executive
- Article date:
- June 1, 2003
- Author:
CopyrightCOPYRIGHT 2003 Financial Executives Institute. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Newspaper and magazine articles and analysts' briefings throughout the globe are reporting the projected strong growth of the offshore business processing outsourcing (BPO) market in India. Senior delegations from India are visiting financial centers and meeting market influencers to promote new policies and incentives.
Nearly all of these presentations focus on the success of captive business process service centers for firms like General Electric Co. and Ford Motor Co. But while these captive centers will continue to grow and expand, I have concerns about the viability of many India-based providers who are attempting to serve multiple clients in the global ...