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Article: Determining the importance weights for the customer requirements in QFD using a fuzzy AHP with an extent analysis approach.
- Article from:
- IIE Transactions
- Article date:
- July 1, 2003
- Author:
CopyrightCOPYRIGHT 2003 Institute of Industrial Engineers, Inc. (IIE). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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1. Introduction
Nowadays, a product's success largely depends on how it meets customer requirements. Quality Function Deployment (QFD) is a cross-functional planning tool used to ensure that the customers' voice is heard throughout the R&D, engineering, and manufacturing stages of products. QFD originated in the late 1960s and early 1970s in Japan from the work of Akao (1990). It has been applied successfully in various industries (Akao, 1990). Generally, there are three steps in the capture of the customers' voice in QFD: (i) identifying customer requirements; (ii) structuring customer requirements; and (iii) determining the importance weights for the individual ...