Article: Mid-sized insurers jump on expert systems bandwagon. (Special Report: Automation Update)

Mid-Sized Insurers Jump On Expert Systems Bandwagon

A growing number of middle-tier insurers are implementing expert systems technology in a move to gain strategic advantage, become more competitive and streamline their operations, a recent study found.

No longer an automation alternative just for the industry's giants, mid-tier insurers reported that expert systems are providing improvements in the quality and consistency of employee output and in the efficient distribution of scarce professional resources.

Conducted by the accounting and consulting firm of Coopers & Lybrand and co-sponsored by AICorp Inc. in Waltham, Mass., the study included ...

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