Article: Laptop computers pay off with speed, efficiency. (Special Report: Automation Update)

Laptop Computers Pay Off With Speed, Efficiency

Laptop computers are providing carriers with a faster, more effective way of doing business, according to marketing specialists in and out of the insurance industry.

"It can be helpful only if the agents know how to use it and if they have basic salesmanship skills," said Dick Nelson, vice president of New York Life's agency department.

He said that the company's management encourages the use of laptops among its agents, but does not have to do much prodding.

"If there wasn't some sense among agents that they would get a rate of return" they would not have bought the machines, said Mr. ...

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