|
|
Article: Who's a customer? The student vs. customer debate continues as readers speak for themselves. (Editor's Note).
- Article from:
- University Business
- Article date:
- July 1, 2003
- Author:
CopyrightCOPYRIGHT 2003 Professional Media Group LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
In the March UB, I penned an editorial, "I Spy a Customer," that spawned such pro/con response, we tried to run many of the letters in ensuing issues. The debate about whether students are indeed customers of a college or university rages on, however. Because the issue is such an important one and goes to the core of a school's institutional philosophy, I hereby donate this month's column to the debate, so that you can formulate or reinforce your own views on the subject. I've already shared mine!
"They are the 'customer,'" insisted Robert L. Lenington of Lincoln, MA, author of Managing Higher Education As A Business (Oryx Press, 1996). "A unique feature of ...