Article: M-B replaces 2,000 E class cars; Automaker promised navigation system but couldn't deliver.

Byline: Diana T. Kurylko

Mercedes-Benz is giving new cars to nearly 2,000 E class owners in the United States because it can't retrofit a navigation system the buyers paid for when they bought their cars.

Another 1,000 customers who expressed an interest in the navigation system but didn't prepay will be given coupons good for $3,250 toward the purchase of their next Mercedes-Benz.

Because of a supplier problem, the navigation system wasn't available when the redesigned E class was launched last September. The DVD-based navigation system is part of an optional system called Comand that also includes phone and stereo features. It costs $2,125.

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