Article: A CAR HIRE MILLIONAIRE AND THE EMPTY REFUND PLEDGES.

Byline: TONY HETHERINGTON

P. D. writes: Can you investigate a London car hire company called Hire for Lower (Car Hire) Limited, please?

I booked a car for collection in Los Angeles. On arrival at the Dollar car rental desk I was told it would not honour the Hire for Lower voucher. I phoned London and was told there was 'a contractual problem', that I should hire my own car and by the time I got home the US payment would be cancelled.

It wasn't and I have been charged $1,041 (about [pounds sterling]650). Hire for Lower promised to repay me within 28 days but didn't.

Michael Greig in customer services told me my repayment had been stopped by chairman Nick ...

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