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Article: Mystery Shoppers Check on Customer Service.
- Article from:
- Knight Ridder/Tribune Business News
- Article date:
- August 2, 2003
CopyrightCOPYRIGHT 2003 Knight-Ridder/Tribune Business News. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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By Cathy Jett, The Free Lance-Star, Fredericksburg, Va. Knight Ridder/Tribune Business News
Aug. 2--Shannon Decoito used to treat her husband to free meals at Logan's Roadhouse near Spotsylvania Mall.
And she got paid to do it.
The restaurant chain wasn't interested in the Spotsylvania County woman's opinion about the food. They wanted her observations about their operations.
Was DeCoito greeted courteously? Did her order arrive in a timely fashion? Was the bathroom neat and sparkling clean?
She answered those ...uestions and more as a "mystery shopper"-someone who goes incognito into all sorts of businesses to check out ...