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Article: Call Center Ideas Provides Innovative Solutions to Emerging Call Center Issues; Call Center Veterans Improve Productivity, Update Tools and Technology, and Increase Employee Morale.
- Article from:
- PR Newswire
- Article date:
- August 5, 2003
CopyrightCOPYRIGHT 2003 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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MEMPHIS, Tenn., Aug. 5 /PRNewswire/ -- Call center veterans, Bob Furniss and Scott O. Thomas have combined more than thirty years of call center industry experience to develop Call Center Ideas (CCI), a central resource for perspective and guidance that enables call center executives, managers, supervisors and agents around the globe to address call center challenges and provide superior customer support. CCI provides simple, relevant ideas and innovative approaches to call center issues -- from managing employees to coping with stress to reducing costs to implementing new technology. In addition to their informative Web site, Furniss and Thomas provide further support ...
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Article: Arts center ideas heard.
Tallahassee Democrat (Tallahassee, Florida) (via Knight-Ridder/Tribune Business News);
February 16, 2005 ;
700+ words
...Byline: Jeff Burlew Feb. 16--Tallahasseeans sounded off Tuesday night about what they want to see and hear in a new performing-arts center. Good acoustics. A place for concert musicians. A stage for the ballet. Adaptive technology for people who have trouble seeing and hearing. Some just expressed
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