Article: Managing change at the front line. (departmental level)

Managing change at the front line

Profound changes continue to sweep over the U.S. healthcare industry, affecting hospital board members, executives, physicians, and especially managers at the front line, where board organizational change translates into situational change.

In other words, the realities of organizational change demand new responses at the departmental level, including the following suggestions.

Gain and affirm information from a facility's leaders. An organization's rumor mill usually is the first source from which managers and employees hear about impending change. If a rumor is plausible, some managers will seek information from ...

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