Article: The waiting is over... Finalists announced for the 8th European Call Centre of the Year Awards!

Article: Call centre or contact centre? ...
Daily Post (Liverpool, England);  February 19, 2003 ;     700+ words ... ... Merseyside Contact Centre Forum and ... that the call centre phenomenon ... of local contact centre staff have ... which has a call centre in Runcorn ... phrase ``contact centre'', not ``call centre''. He ...

Article: First demonstration of Genesys 6 contact centre ...
M2 Presswire;  September 28, 2001 ;     700+ words ... ... demonstration of Genesys 6 contact centre suite at Call Centre Expo; Integrated contact centre suite provides companies ... web-enabled their call centre for competitive advantage ... the Genesys Internet Contact Centre solutions. Using the ...

Article: Maximise your industry knowledge at Call Centre ...
M2 Presswire;  July 23, 2001 ;     700+ words ... ... your industry knowledge at Call Centre Expo 2001 Conference; Call Centre Expo 2001 reveals Call and Contact Centre Conference Programme ... Contact Centres - From call centre to multi-channel contact centre - the migration issues ...

Article: ING Direct banks on call centre technology; Avaya ...
M2 Presswire;  July 6, 2005 ;     700+ words ... ... 6 July 2005-Avaya: ING Direct banks on call centre technology; Avaya 'virtual' contact centre system supports customer service excellence ... Avaya contact centre system with the help of Call Centre Technology (CCT). Avaya is a leading global ...

Article: Banco Rio selects Genesys to transform its call ...
M2 Presswire;  October 13, 2005 ;     700+ words ... ... Genesys to transform its call centre; Genesys software and Interaxa support will help the contact centre improve customer services ... to transform the Banco Ri call centre into a multimedia contact centre. This investment will enable ...

Article: NHS Direct opts for call centre solution from ...
Telecomworldwire;  June 3, 2003 ;     700+ words ... ... 2003-NHS Direct opts for call centre solution from Datapulse ... Datapulse will deploy the Contact Centre Coach which was developed ... tools that can be used in call centre staffing decisions. The Contact Centre Coach can also forecast ...

Article: Breaking down the walls of the contact centre at ...
M2 Presswire;  September 25, 2006 ;     700+ words ... ... Breaking down the walls of the contact centre at Call Centre Expo 2006; Genesys' Customer Contact Centre Maturity Model shows how ... recently launched Customer Contact Centre Maturity Model at this year's Call Centre Expo. Visitors to the ...