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Article: Xansa India starts offshore BPO operation for UK's utility co.
- Article from:
- PTI - The Press Trust of India Ltd.
- Article date:
- September 1, 2003
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New Delhi, Sep 1 (PTI) Xansa, global business process and IT services company, has set up an offshore business process outsourcing operation for UK utility company, Thames Water.
This is world's first offshore outsourcing of an end-to-end back office process by a utility, a company release said here.
The process involves metered billing exceptions and customer correspondence -- amounting to over 700,000 transactions each year. Xansa is delivering this service from India accessing Thames Water ...