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Article: 66 per cent of the British public don't mind whether their call is answered from a foreign call centre.
- Article from:
- PR Newswire
- Article date:
- September 17, 2003
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London, September 17 /PRNewswire/ -- - MORI survey reveals that 30 per cent of those asked(1) only want their calls to be answered from an English speaking country
66 per cent of the British public don't mind if their call centre is located abroad, as long as their call is handled quickly and professionally, according to a new survey launched today by the Gauteng Economic Development Agency (GEDA).
The survey, carried out by MORI who polled 1,002 nationally representative members of the British public, found that aside from UK and Ireland accents(2), the South African accent is found over twice as pleasing as the Indian accent (16% vs. 7%) and four times ...