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Article: SSPA Publishes Study on Service Resolution Management Highlighting Kanisa5 Application Suite; CTO and Founder of Kanisa, Mark Angel, Chosen to Present at SSPA Annual Support Services Conference.
- Article from:
- PR Newswire
- Article date:
- September 30, 2003
CopyrightCOPYRIGHT 2003 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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CUPERTINO, Calif., Sept. 30 /PRNewswire/ -- Kanisa, the leading provider of knowledge-empowered customer service applications, today announced the release of SSPA's (Service & Support Professionals Organization) Benchmarking Study on Service Resolution Management. The release of the study coincides with SSPA's annual Support Services Conference in Savannah, Georgia and highlights the Kanisa5 Application Suite as a model for automating the entire problem resolution process. Mark Angel, founder and chief technology officer of Kanisa, is a featured speaker at the SSPA conference.
The study, authored by SSPA's Director of Research Tom Sweeny, is entitled "Service ...