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Article: A fun factory delivers: let staff have a free rein to put their ideas into practice. It will work wonders.(Careers file)
- Article from:
- Grocer
- Article date:
- August 23, 2003
- Author:
CopyrightCOPYRIGHT 2003 William Reed Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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I pray thee leave, call home the heart you gave me....' Billy Dobinson, a customer assistant at Marks & Spencer's Metro Centre, is reading aloud from a book of love poems. Every now and then he stops reading and unashamedly plugs his Valentine's Day champagne & chocolates promotion. Billy thinks he looks as cool as Connery playing Bond. His colleagues laugh and tell him he looks like a bouncer at Spearmint Rhino. The customers are in stitches. Billy laps it up.
Melanie Willey has spent the best part of a day getting rid of outdated till restrictions. Since removing them, customer queues have become shorter. She always knew this would happen but didn't feel like ...