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Lie detector technology catches false claims.(National Report)
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Claims
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September 1, 2003
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Copyright informationCOPYRIGHT 2003 Insurance Week, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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A British insurer has announced plans to use voice stress analysis technology to try to detect untruths and exaggerations when homeowner claims are phoned into the company's call center.
The new technology looks for speech pattern changes, such as long pauses before answering questions, and monitors nuances in the voice. The system measures pitch and tone in voices, searching for frequency modulations which are said to be indicative of truth and deception. If those nuances indicate that lying may be going on, a red light alerts claim handlers that the claim may need further attention.
HBOS, which includes Halifax and Bank of Scotland, is scheduled to begin a 90-day ...
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