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Article: MindBox Announces Interactive Customer Account Manager; Software Automates Call Center Customer Service; Helps Agents Anticipate and Resolve Problems Before They Happen.
- Article from:
- Business Wire
- Article date:
- October 13, 2003
CopyrightCOPYRIGHT 2003 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Business Editors/High-Tech Writers
Mortgage Bankers Association Conference
SAN FRANCISCO--(BUSINESS WIRE)--Oct. 13, 2003
MindBox, a provider of intelligent automation software for financial services lending and customer service processes, today announced an innovative call center solution, Interactive Customer Account Manager (ICAM). The expert system is designed for corporate call centers and servicing centers, and it consists of software and services frameworks that are used to deploy a call center application utilizing intelligent scripting and proactive problem diagnosis and resolution.
ICAM is designed to save operational costs ...