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BSkyB signs contract with Sabio for Workforce Management (WFM) solution; Open Wave WFM to help BSkyB optimise staffing at its contact centres.
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M2 Presswire
- Article date:
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October 23, 2003
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Copyright informationCOPYRIGHT 2003 M2 Communications Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-23 October 2003-Sabio: BSkyB signs contract with Sabio for Workforce Management (WFM) solution; Open Wave WFM to help BSkyB optimise staffing at its contact centres(C)1994-2003 M2 COMMUNICATIONS LTD
RDATE:10232003
LONDON -- Sabio, the innovative contact centre services company, has signed a three year contract to provide BSkyB - the UK's leading digital TV provider - with a flexible Workforce Management (WFM) solution for its customer contact centres at Livingston and Dunfermline, Scotland. BSkyB has over 6.8 million subscribers and its 6,000 contact centre staff handle up to one million customer calls per week. Under the new contract, BSkyB will use Open ...