|
|
Article: An analysis of role conflict and role ambiguity within the cancer information service's communication network.
- Article from:
- Communication Studies
- Article date:
- December 22, 2003
- Author:
CopyrightCOPYRIGHT 2003 Central States Communication Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
Scholars in communication, psychology, and management have studied role conflict and role ambiguity in a variety of settings for well over 30 years (for meta-analyses see Fisher & Gitelson, 1983; Jackson & Schuler, 1985). Interest in these two constructs resides in the negative consequences such as tension, anxiety, dissatisfaction, absenteeism, and lowered levels of commitment, performance, involvement, and autonomy that are associated with role conflict and ambiguity (Brief & Aldag, 1976; Fisher & Gitelson, 1983;Jackson & Schuler, 1985; Rizzo, House, & Lirtzman, 1970; Van Sell, Brief, & Schuler, 1981). Most of the role conflict and role ambiguity literature has ...