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Article: Direct Student Loan Program: Management Actions Could Enhance Customer Service.
- Article from:
- General Accounting Office Reports & Testimony
- Article date:
- December 1, 2003
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GAO-04-107 November 20, 2003
In 1993, Congress authorized the William D. Ford Federal Direct Loan Program as an alternative to the Federal Family Education Loan Program (FFELP). While the Direct Loan Program was originally mandated to replace FFELP, Congress revised the law allowing both loan programs to continue. Since that time, competition between the programs has been credited with improving borrower benefits and service for schools. The Department of Education's (Education) Office of Federal Student Aid (FSA) and its contractors administer the Direct Loan Program, and one of its goals is to improve customer service. In light of the upcoming reauthorization ...