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Article: Jones Day Tops 3nd Annual BTI Client Service A-Team; Skadden scores big on client service performance.
- Article from:
- PR Newswire
- Article date:
- January 7, 2004
CopyrightCOPYRIGHT 2004 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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BOSTON, Jan. 7 /PRNewswire/ -- The BTI Consulting Group's national Survey of Client Service Performance for Law Firms reveals that Jones Day tops the list of The BTI Client Service A-Team-the top 30 client service law firms. Jones Day (Cleveland, OH), the winner in 2001, reclaims its pacesetting position with the best client service score of any law firm in 2 out of the last 3 years. Other firms that clients rank as top client service performers include Skadden Arps (2nd) Mayer Brown (3rd ), Wachtell Lipton (4th) and Sullivan & Cromwell (5th).
"Clients have higher expectations for client service this year," comments Michael B. Rynowecer, President at BTI, "The ...