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Article: MELITA UNVEILS LINUX CONVERSATIONS UNIVERSAL SERVER.

Article from:
UNIX Update
Article date:
February 1, 2004
Copyright

Melita International, Inc., Atlanta, a global provider of proactive contact solutions dedicated to maximizing contact center effectiveness, has introduced a Linux solution for Conversations, Melita's industry leading voice contact management solution.

The Melita Conversations Universal Server is now available on Red Hat's Linux Advanced Server operating on an HP Compaq platform. The Universal Server is the heart of the Melita Conversations system, serving as the primary data depository and record manager. It also controls all system communication between the Mixed Media Server (telephony), Supervisors (Command Post) and agent workstations.

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