Article: Estate agents don't deserve all the criticism.(Features)

Byline: By Ed Carty

There's nothing like a new year to spur people on to make major life changes - and buying, or selling, property is certainly one of those.

Property programmes may pack the TV schedules, but the housing market is no picnic - in fact, some say only death and divorce are more stressful than moving home.

And dealing with estate agents can be one of the most difficult parts.

In Britain estate agents are regarded with almost as much affection as used car salesmen, but steps are being taken to improve that image.

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