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Article: Psychometric properties of the consumer assessment of health plans study (CAHPS[R]) 2.0 adult core survey.
- Article from:
- Health Services Research
- Article date:
- December 1, 2003
- Author:
CopyrightCOPYRIGHT 2003 Health Research and Educational Trust. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Systematic collection of consumer feedback is now common in health care. Health plans and providers use survey data for quality assessment and improvement; purchasers use consumer surveys for selecting health plans; and, consumers and patients are beginning to use survey data to choose health professionals, group practices, and health plans (Buchner and Probst 1999; Finkelstein, Harper, and Rosenthal 1999; Hargraves et al. 1993; Hays et al. 1998; Carman et al. 1999; Hibbard et al. 2000; Knutson et al. 1998; Turnbull and Hembree 1996; Veroff et al. 1998). The Consumer Assessment of Health Plans Study (CAHPS[R]) surveys are currently the most widely used survey instruments ...