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Article: Did discrimination take place? You be the judge. Readers respond.(Onsite Solutions)
- Article from:
- Units
- Article date:
- January 1, 2004
- Author:
CopyrightCOPYRIGHT 2004 National Apartment Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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In the October 2003 issue of UNITS, Onsite Solutions focused on a story about woman and her two small children searching for a new place to live. The actions of the sales team were described in detail and UNITS readers were asked if the woman and her family were the victims of discrimination.
Overwhelmingly, UNITS readers felt that there was no discrimination. While everyone agreed that the company's customer service skills were decidedly lacking, most felt that the office team members were just ready to go home for the day and did not feel like servicing the woman and her family properly. Many suggested mystery shops and additional training to remedy the ...