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Article: Sixth Edition Support Center Practices Certification Now Available; Updated Standard Raises Bar for Service Excellence.
- Article from:
- PR Newswire
- Article date:
- February 5, 2004
CopyrightCOPYRIGHT 2004 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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SAN DIEGO, Feb. 5 /PRNewswire/ -- Service Strategies Corporation, administrator of the industry leading Support Center Practices (SCP) Certification program, announced today the release of the Sixth Edition of the SCP program standard. The standard is revised on an annual basis to keep pace with the continuously evolving support industry. The updated standard includes input from over forty leading technology support organizations around the world and represents the most stringent measure of quality available in the industry.
As part of the effort to update the program over the past year, SCP sponsor companies from around the world contributed their insights ...
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Article: Support Center Practices (SCP) Certification Program Strengthens ...
PR Newswire;
September 10, 2003 ;
700+ words
... ... DIEGO, Sept. 10 /PRNewswire/ -- Service Strategies Corporation, provider of industry ... Pacific Sponsor Meetings. Hosted by Service Strategies partners Instituut Eikenrode in The ... participants," states Greg Coleman, Service Strategies Vice President of Certification ...
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