|
|
Article: MITEM Selected by Aquila for Major Initiative to Enhance Call Center Customer Service Operations; Seven-State Utility Company Awards Software Firm Contract to Integrate Legacy Applications.
- Article from:
- PR Newswire
- Article date:
- February 18, 2004
CopyrightCOPYRIGHT 2004 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
MENLO PARK, Calif. and KANSAS CITY, Mo., Feb. 18 /PRNewswire/ -- MITEM Corporation, the leading provider of application integration software to public utilities and energy companies, today announced that Aquila, Inc. has selected MITEM's flagship application integration platform, MitemView, to integrate multiple applications used by call center customer service representatives (CSRs). With this project Aquila is seeking to enhance customer service and streamline workflow in its call center environment. Aquila operates electricity and natural gas distribution networks, serving more than 1.3 million customers in seven U.S. states.
"We view this investment in ...