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Article: Florida Atlantic University Technical Department Bypasses 97% of Support Issues Using Parature.
- Article from:
- Business Wire
- Article date:
- February 23, 2004
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Business Editors/High-Tech Writers
RESTON, Va.--(BUSINESS WIRE)--Feb. 23, 2004
Looking for a hosted support solution Florida Atlantic University Selects Parature
Parature, the leader in online support software, today announced Florida Atlantic University (FAU), a public university serving 25,000+ students across South Florida, has selected Parature as its support interface for their Blackboard application. As a result of using Parature, FAU has been able to resolve 97% of their Blackboard support related issues through Parature's self-service web portal consisting of knowledge base references, download functionalities, trouble ticket ...