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Article: An Innovator In Payments Hands Over The Lockbox.(Wachovia Corp. outsources its retail lockbox service to Remitco LLC)
- Article from:
- American Banker
- Article date:
- February 24, 2004
- Author:
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Wachovia Corp. -- one of the more proactive banks in the automated clearing house world -- said Monday it will outsource its retail lockbox processing to Remitco LLC, a First Data Corp. subsidiary.
The deal could be a sign that the move toward paperless bill payments is driving a wedge between the banks' desire to own the transactions and their need to do the work. Wachovia is also sending a strong signal about what banks mean when they talk about the importance of "owning" payments.
Remitco will handle all the retail lockbox customer processing tasks, but not the customer management tasks.
The distinction is common in credit card processing. ...