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Article: Selecting your next inbound call center: what to look for and why?(Support Services)
- Article from:
- Response
- Article date:
- February 1, 2004
- Author:
CopyrightCOPYRIGHT 2004 Questex Media Group, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Selecting an inbound call center involves many critical choices that will affect your company's current and future performance. Choosing the wrong call center could result in your product test failing, while choosing correctly will increase your sales performance and future success.
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The selection process presents a challenge to almost any organization, but especially for smaller companies that have never worked with an inbound call center. However, with diligent research and preparation, you can find the perfect call center to meet your needs. Following are five things to consider in selecting an inbound call center:
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