Article: Cisco Spotlights Next-Generation of Customer Interaction Solutions at Customer Contact World Asia 2004 Conference and Exhibition.

Article: NICE Systems Announces Interoperability of its VoIP Recording ...
Business Wire;  July 3, 2001 ;     700+ words ... ... component of the Cisco customer contact software platform, which ... activity. "The Cisco customer contact software platform is based ... general manager for the Customer Contact Business Unit at Cisco Systems. "NICE's VoIP recording ...

Article: Octane Software Announces Integration With Cisco ...
PR Newswire;  May 23, 2000 ;     700+ words ... ... component of the company's customer contact software platform ... has selected the Cisco customer contact software platform to ... product marketing for the Customer Contact Business Unit in Cisco Systems' Internet Communications ...

Article: Fulcra Solutions and Spanlink Communications Partner to Deliver ...
Business Wire;  February 21, 2001 ;     700+ words ... ... solutions that utilize the Cisco Systems customer contact software platform from ... they employ. Cisco's customer contact software platform, and ... and processes inherent to Customer Contact solutions and Web collaboration ...

Article: Broad Daylight Announces Interoperability of Its Web-Self Service ...
PR Newswire;  August 13, 2001 ;     700+ words ... ... relationship with Cisco Systems that aims to reduce ... joined the Cisco Customer Contact Technology Partner ... manager for the Customer Contact Business Unit said, "Next-generation customer contact centers must be ...

Article: Cisco Systems Expands Customer ...
Business Wire;  February 25, 2004 ;     700+ words ... ... WIRE)--Feb. 25, 2004 Cisco Systems, Inc. (Nasdaq:CSCO ... announced the expansion of its customer contact platform focusing on security ... upon Cisco's vision for customer contact -- the Customer Interaction ... capabilities and Cisco's Open Customer Contact Interface (OCCI) ...

Article: Cisco Systems expands customer ...
Customer Interaction Solutions;  April 1, 2004 ;     700+ words ...Cisco Systems, Inc. has announced the expansion of its customer contact platform focusing on ... capabilities and Cisco's Open Customer Contact Interface (OCCI) to ... inbound and outbound customer contact, advanced CTI capabilities ...

Article: Cisco Systems and Siebel Systems Deliver Complete ...
Business Wire;  August 1, 2001 ;     700+ words ... ... 1, 2001 ICCM 2001/Cisco Systems, Inc., the worldwide ... components of the Cisco customer contact software platform -- Cisco ... general manager for Cisco's Customer Contact Business Unit. "The solutions ... with Cisco's leading customer contact software platform -- which ...