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Article: Huge Array of Services, Features Revolutionizes Concept of 'Telephone'.
- Article from:
- Knight Ridder/Tribune Business News
- Article date:
- March 29, 2004
CopyrightCOPYRIGHT 2004 Knight-Ridder/Tribune Business News. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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By Peter J. Howe, The Boston Globe Knight Ridder/Tribune Business News
Mar. 29--The promise of big savings on phone calls has helped propel "voice over Internet protocol" out of the telecommunications lab and into consumer consciousness.
For Bill Costello's law firm, switching to a phone system that carries voice calls in the same format -- and on the same wires -- as e-mail and Web pages certainly has helped cut costs, by $3,500 to $4,200 a month.
But it has also meant a huge new array of services and features that are revolutionizing the concept of "telephone." Recent VOIP converts tell stories like the one about the lawyer who took his ...