Article: Poor value for money, bad service ... is it any wonder that estate agents are so despised? A report by the Office of Fair Trading says there is widespread dissatisfaction with estate agents. So how can we get them to clean up their act? Stephen Carr-Smith, Ombudsman for Estate Agents, answers the tough questions - LONDON JOBS.

Byline: ANASTASIA STEPHENS

Q Inaccurate description of property, deliberate failure to pass on offers to sellers, failure to declare a personal interest in the sale of property ...

is it any wonder estate agents are despised?

A Our code of practice says exactly what and how properties should be advertised. The description must be truthful and not mislead. The Property Misdescriptions Act has resulted in much less flowery descriptions being used for property than ever before. The Act sometimes leads to information not being included. But estate agents aren't obliged to volunteer information that is detrimental to the selling of the property. An ...

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