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Article: Low-fare airlines get high marks.(Tourism)(Brief Article)
- Article from:
- San Diego Business Journal
- Article date:
- April 26, 2004
- Author:
CopyrightCOPYRIGHT 2004 CBJ, L.P. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Low-Fare Airlines Get High Marks: Newer airlines that offer discount fares, such as Southwest and JetBlue, were above the industry aver age on performance ratings last year, according to a study released earlier this month.
JetBlue, which began the first of three daily nonstop routes from San Diego to New York City about a year ago, scored high in punctuality with 86 percent of on-time arrivals. Its passengers also filed fewer complaints--0.31 per 100,000--than those of all other airlines.
Southwest, which consistently logs the least number of passenger gripes in the industry, had ...