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Article: Gartner Says Offshore BPO Industry to Grow 65 Percent in 2004; Analysts Discuss Key Trends in Offshore BPO During Gartner Outsourcing Summit 2004.
- Article from:
- Business Wire
- Article date:
- May 18, 2004
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Business Editors
LAS VEGAS--(BUSINESS WIRE)--May 18, 2004
Offshore business process outsourcing (BPO) is expected to reach $3 billion in 2004, a 65 percent increase from the 2003 total of $1.3 billion, according to Gartner, Inc. In 2004, offshore BPO is expected to represent 2.3 percent of the total BPO market.
Gartner presented these findings today during Gartner Outsourcing Summit 2004, which is taking place here, through May 19. While offshore BPO has experienced high growth rates the past few years, and the market is accelerating in 2004, the industry will not sustain such high revenue increases in the future.
"Offshore BPO is an ...