Article: Judging a book by its cover: 12 signs your facility is in distress and how to correct them.(CupService)

On a cold and drizzly January evening a friend and I happened to be walking by an independent coffee house. The place was dark and looked closed. I had read that it was under siege by Starbucks and my curiosity was piqued. At my insistence we went in to order a couple cappuccinos. As I opened the front door, I mentally made note of the long gash of gouged wood and chipped paint across its front where benches had been carelessly dragged out each morning and dragged back in each night. Inside, the only two employees were leaning on the top of the counter, bored and talking about their next jobs. They paused long enough to take our order. As we waited over five minutes for ...

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