Article: 'Za Bistro! An open-flame, stone-hearth oven is the focal point of this upscale, casual neighborhood bistro, the first of the chain's units, located in an Orlando, Fla., suburb. A blast chiller supports cook-chill preparation in a minimal but highly functional back-of-the-house kitchen.(chain profile)(Company Profile)

A popular professor at the Rosen School of Hospitality Management at University of Central Florida in Orlando, Christopher Muller, Ph.D., teaches courses on chain restaurants and brand management. In December 2003, he put the theories of success that he espouses to his students to the ultimate test. He and several partners--some of whom are former students--opened 'Za-Bistro! in Maitland, Fla., a suburb located five miles north of downtown Orlando. Today, Muller also carries the title of president and CEO of this new, European-style chain concept.

Selecting an operating theme that is compatible with growing demographics is a key principle for achieving success, ...

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