Article: Sewickley, Pa.-Based Computer House Calls Rescues Low-Tech Clients.

Byline: Pamela Gaynor

Feb. 8--The anguished cry coming from a neighbor's window late at night doesn't necessarily signal a burglary in progress, a battered spouse or a bloody accident.

These days, it could just as easily be the primal scream of someone who's spent three hours on the phone with tech support, watched helplessly as a hard drive crashed, or failed for the umpteenth time to unsnarl a software glitch that keeps freezing the screen or has stopped the printer cold.

Now more dependent on home computers than many would have dreamed even five years ago, low-tech people dragged into a high-tech world face these frustrations with increasing ...

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