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Article: Home Security System Provider Selects UCN for Centralized Call Center Solution; inContact Call Recording and ACD Features Supplement Onsite PBX.
- Article from:
- Business Wire
- Article date:
- June 28, 2004
CopyrightCOPYRIGHT 2004 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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DRAPER, Utah -- UCN(TM) (a division of Buyers United(TM) Inc. - (OTCBB:BYRS)), a provider of business telecommunications services including contact center software applications delivered through a national VoIP network, announced today that Firstline Security Inc., a nationwide provider of GE Home Alarm and Protection services, selected the UCN inContact product to support its centralized customer care call center.
The Opportunity
In the past, new customer orders were processed through the company's 12 regional offices. To improve its customer acquisition and customer service process, the company decided to consolidate all order processing and customer ...